Shipping policy

🇬🇧 UK Shipping (Royal Mail Tracked 48)

Processing Time

Orders are typically dispatched within 7 days of purchase.

Please note that delivery estimates begin after your order has been dispatched, not from the date your order is placed.

During shop updates, holidays and busy periods, dispatch times may occasionally be a little longer. Any significant delays will always be communicated on my website or social media.

Shipping Service

All UK orders are sent via Royal Mail Tracked 48.

  • Delivery aim: 2 working days after dispatch

  • Fully tracked with updates via email and/or SMS

  • Photo confirmation on delivery where available

  • Flexible delivery options, including safe place and neighbour delivery

Delivery Timeframe

Most UK orders arrive within 1–3 working days after dispatch.

Please note that Royal Mail Tracked 48 is not a guaranteed delivery service. Delivery times are estimates and can occasionally be affected by busy periods, weather, industrial action or other postal disruptions.

🌍 International Shipping (Europe, USA, Canada & Australia)

Orders are sent using a fully tracked international postal service.

Processing Time

Orders are typically dispatched within 7 days of purchase.

Estimated Delivery Times

  • Europe: 5–10 working days after dispatch

  • USA, Canada & Australia: 7–15 working days after dispatch

Delivery times are estimates only and may vary due to customs clearance, local postal services or other delays outside of my control.

Customs, Duties & Import Taxes

International orders may be subject to import duties, customs fees, VAT, taxes or handling charges once they arrive in your country.

These charges are not included in your order total or shipping cost and are the sole responsibility of the customer.

Customs charges are determined by your country's customs authority and are outside of my control. Unfortunately, I am unable to estimate these charges or mark parcels as gifts or undervalue their contents.

If customs charges are due, they must be paid before your parcel can be delivered.

If a parcel is refused due to unpaid customs charges, any original shipping costs, return postage, customs fees or other charges incurred will be deducted from any refund. If the parcel is not returned to me, I am unable to issue a refund.

📍 Tracking

Once your order has been dispatched, you'll receive a tracking number so you can follow your parcel's journey.

⚠️ Delays

If your parcel has not arrived:

  • UK orders: Please allow up to 7 working days after the expected delivery date before a parcel is considered lost.

  • International orders: Please allow up to 25 working days after the estimated delivery date before a parcel is considered lost, as customs processing and overseas postal services can occasionally cause delays.

After these timeframes, I will begin an investigation with the relevant postal service where applicable.

💸 Lost or Damaged Parcels

If your parcel is confirmed as lost by the postal service, or your order arrives damaged, please get in touch as soon as possible and I will work with you to resolve the issue with either a replacement or refund where appropriate.

🏠 Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order.

I cannot accept responsibility for parcels sent to an incorrect address provided at checkout.

If an order is returned due to an incorrect address, failure to collect it from a delivery office or collection point, or refusal of delivery, the customer will be responsible for the cost of reshipping the order.

📨 Missed Deliveries

If no one is available to receive your parcel, your postal service may:

  • Leave your parcel in a safe place

  • Deliver it to a neighbour

  • Attempt redelivery

  • Hold it at your local delivery office or collection point

Please ensure you collect your parcel within the timeframe specified by your local postal service.

❓Questions?

If you have any questions about shipping before placing your order, please don't hesitate to get in touch. I'm always happy to help.