Refund policy
🔁 Returns & Refunds Policy
Return window
You have 30 days after receiving your item to request a return.
📦 Eligibility for returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In its original packaging
- With proof of purchase (receipt)
📩 How to start a return
To request a return, please contact:
hello@lucylucydesigns.com
- Returns must be approved before sending
- Items sent back without contacting first will not be accepted
If your return is approved, you’ll receive:
- A return shipping label
- Instructions on how and where to send your parcel
⚠️ Damages & issues
Please check your order when it arrives.
If your item is:
- Damaged
- Faulty
- Incorrect
Contact me as soon as possible so I can sort it quickly.
🚫 Non-returnable items
I cannot accept returns on:
- Sale items
- Gift cards
🔄 Exchanges
The quickest way to get a different item is to:
- Return your original item
- Place a new order once your return is accepted
🇪🇺 EU 14-day cooling-off period
If your order is shipped to the European Union, you have the right to:
- Cancel or return your order within 14 days
- No reason required
Items must still meet the standard return conditions (unused, original packaging, proof of purchase).
💸 Refunds
Once your return is received and inspected:
- You’ll be notified if your refund is approved
- If approved, refunds are issued to your original payment method within 10 business days
Please note:
- Banks/payment providers may take additional time to process the refund
- If 15 business days have passed since approval, contact:
hello@lucylucydesigns.com